CASE STUDY I

Today, businesses rely heavily on a healthy, reliable, and highly performing IT Infrastructure. When they fail to meet this standard, there might be potential risks towards the businesses' performance,

Our client, a Japanese Multinational Company, was unable to do their daily operations due to the Mail Server problem from the service provider. They could not access to the Mail Server as the service provider did not inform the client when they upgraded their server. It resulted in a major disruption towards their operation because they rely heavily on e-mail communication.

The service provider, who had been servicing them for a period of time, could not provide the necessary steps to overcome the situation. Also, their service had been unsatisfactory due to:

Inflexible Operations Lack of Service Level Commitment Lack of Expertise Frequent Failure of Systems and Services Lack of Disaster Recovery (DR) Solution for Critical Systems Unable to Provide a Contingency Plan for Critical Situations

We immediately took over the role and did the necessary steps. We conducted an intensive study on their existing IT Infrastructure. Since the problem lied on the mail server, we liaised with their service provider to gain important information.

We came out with a contingency plan within three hours. We rerouted the connection by surpassing the service provider's mail server. We conducted a server migration by minimizing the damage and ensuring a smooth migration. We were able to deliver on-time and on-budget. This process took a short time span of one week. Today, the company enjoys a stable and reliable IT infrastructure with our on-going support.